Privacy

Our promise

We don't read your customer conversations and we don't train AI models on them. Your calls are tools for running your business, not raw material for ours. The rest of this page explains exactly how we hold up that promise.

What we collect

When a caller reaches your CallPraetorian number, we collect what's needed to answer the phone and tell you about it:

• The caller's phone number and the time of the call.
• The audio recording of the call (on plans that include recording).
• A written transcript and summary of the call (on plans that include transcription).
• Short metadata flags about the call — overall sentiment, likely intent, and topic tags — used to enrich the summary you receive.
• Account information you give us during signup: business name, contact email, billing details.

We don't collect anything about callers beyond what they say on the call and the metadata their phone carrier sends with the connection.

Where it lives

Call data is stored in a private database and a private storage bucket scoped to your account. Other accounts on CallPraetorian cannot read your calls or your customer information — we enforce this at the database level, not as a policy.

When we send you a recording link, it's a short-lived signed URL that only works for you.

What we don't do

• We don't manually listen to or read your calls. Calls are processed by automated systems so you get a summary. No human at CallPraetorian opens your recordings as a matter of course.
• We don't train AI models on your conversations. We don't operate model-training infrastructure, and we configure the vendors we do use to exclude your audio from any model-improvement program. For our transcription provider this is a per-request opt-out flag we send on every transcription — see "Sub-processors" below.
• We don't sell, rent, or share your data with advertisers or data brokers. Period. There is no exception buried later in this document.

Sub-processors

We use a small set of vetted vendors to deliver the service. Each one handles a narrow slice of the call:

• Twilio — handles the phone connection and produces the call recording.
• Retell AI — runs the real-time voice agent during the call.
• Deepgram — transcribes recordings into text after the call. We send the model-improvement opt-out flag (mip_opt_out=true) on every request, so your audio is excluded from their training data.
• Supabase — hosts the database and recording storage.
• Telegram (Bot API) — delivers post-call notifications to the channel you configure.
• Stripe — processes payments.

Each vendor only sees the slice of data they need to do their job, and each is bound by their own privacy and security commitments.

Call recording and consent

Some U.S. states and several countries require that you tell callers when a call is being recorded. That's your responsibility as the business answering the phone — you know your jurisdiction and your callers better than we do. CallPraetorian gives you the tools to play a recording disclosure at the start of every call; you decide whether to use them.

Spam intelligence

We learn from spam across the network so the AI gets better at blocking it. The signals we use are caller phone numbers and call patterns — not transcripts. The only time call content from one account ever informs another account's spam handling is when you explicitly mark a specific call as confirmed spam, and even then we use the minimum necessary signal.

Retention and deletion

Call data stays in your account while your subscription is active. Email [email protected] any time to have specific calls or all your call data deleted, and we'll handle it within a few business days. If you cancel your subscription, we delete your call data within 30 days of account closure. Some account-level information (billing records, audit logs) is retained longer where required by law.

Children

CallPraetorian is built for businesses. The service isn't directed to anyone under 13, and we don't knowingly collect information from children.

Changes to this page

If we make material changes to how we handle data, we'll update this page and note the change at the top. We won't quietly weaken these promises.

Contact

Questions about your data, or want to exercise any rights you have under your local privacy law (access, correction, deletion, portability)? Write to [email protected] and we'll respond within a reasonable time — typically a few business days.